Shipment Not Received

 Shipment Not Received 

Last updated: 07/01/26

1. Policy Overview

This policy outlines the procedures and responsibilities concerning shipments that are not received by the customer within the expected delivery timeframe.

2. Eligibility

This policy applies to all customers who have placed an order and have not received their shipment within the specified delivery window.

3. Notification of non-receipt

Customers must notify us of non-receipt of shipments within 2 days from the expected delivery date. Notifications can be made via email to support4@klennechoice.com.

4. Investigation Process

Upon notification, the following steps will be taken:

a. Verification of the order details and shipping information.

b. Investigation with the shipping carrier to trace the shipment.

c. Review of any delivery confirmation or tracking information.

5. Resolution Options

After completion of the investigation, one of the following resolutions will be provided when applicable (see return policy):

a. We will reship the order at no extra cost to the customer if the issue is due to our error. However, we do not cover errors made by the shipping carrier. For inquiries or resolutions regarding carrier errors, customers should contact the shipping carrier directly.

b. Refund of the purchase price if reshipment is not possible. Paid shipping fees will not be refundable.

6. Limitations

a. We are not responsible for packages marked as delivered by the carrier.

b. Claims for non-receipt after the 2-day notification window will not be honored.

c. Customers must ensure accurate shipping information is provided at the time of order.

7. Contact Information

For inquiries or to report non-receipt of a shipment, please contact:

  - Customer Service Email: support4@klennechoice.com

8. Policy Updates

This policy is subject to change. Please review this policy periodically for updates.