Delayed shipment
Delayed Shipment
Steps to Take on Delayed Shipment
1. Review Shipment Details
- Check order confirmation and shipping documents for estimated delivery times and tracking information.
2. Track the Shipment
- Use the provided tracking number to monitor the shipment’s status online through the carrier’s website.
3. Contact the Carrier
- If the tracking status is unclear or not updated, contact the shipping carrier’s customer service for clarification.
4. Notify the Us
- Reach out to us via email at support4@klennechoice.com to inform us of the delay and we will do our best to help you.
5. Stay Updated
- Regularly check for updates from the carrier until the shipment is resolved or contact us.
6. Request Refund
- See our refund policies.
7. Adjust Expectations
- Be prepared for potential further delays and adjust your timelines accordingly for unavoidable circumstances such as adverse weather condition, natural disaster etc.
8. Feedback
- Provide your feedback regarding your shipping experience once the situation is resolved, which can help us improve our future services.
9. Review Policies
- Check our shipping and return policies to understand your rights.